Certificate in Customer Care

CUSTOMER CARE COMPETENCE

This course is designed to provide Customer Service staff working in different industries with the Foundation-level skills they need to manage and maintain their customers.

BENEFITS OF ATTENDANCE:

Understand:

  • What is customer service and who is the customer
  • Communication skills necessary for a better customer service
  • Customer analysis; knowing your customer
  • How to deal with difficult customers
  • Telephone skills for good customer service

  • Internet customer service

  • Time management strategies

  • Stress management strategies

  • The general working environment: Contact center/Customer care department

It is categorized into three levels

Level

Who to attend

TIME

FEES

Basic Customer Care

For beginners, security personnel, receptionist, customer care

10 Hours, or 5 days

Ksh. 5,300

Intermediate Customer Care

For supervisors, team leaders

25 hours or 13 days

Ksh. 13,250

Advanced Customer care

For managers and directors

40 hours or 20 days

Ksh. 21,200

Requirements

  • 2 passport Photos

  • National Id / Passport